Guest Services & Ticket Info

Guest Services

Courteous staff are available to assist you with questions, problems, suggestions or special needs. You’ll find them smiling and ready to help in the Auditorium’s Event Ticket Office or ask for the Auditorium House Manager.

Lost & Found
You may check for lost items by calling 704.372.3600 (9am - 5 p.m. Monday - Friday)

First Aid
First Aid services are available in Ovens Auditorium. Please alert our staff immediately in the event of a medical emergency.


Ticket Office 

Tickets for both Ovens Auditorium and Bojangles' Coliseum events can be purchased at the Bojangles' Coliseum box office at the hours below. 

Box Office Summer Hours - Beginning June 18th, the box office will observe the following hours of operation; Monday – Friday 10am to 2pm.  Ticketed event days will not be affected by this change.  Ticketed event day hours will remain 10am until the main act takes the stage.  These hours will remain in place until mid-September.

The Ovens Auditorium Box Office will be open from 10 a.m. - 2 p.m. on Friday, August 10. 

  • Monday-Friday, 10 a.m. – 5 p.m.
  • Monday-Friday, 10 a.m. – showtime (ticketed event days only)
  • Saturday, 10 a.m. – showtime (ticketed event days only)
  • Sunday, 10 a.m. – showtime (ticketed event days only)

Tickets are required for everyone that has celebrated their second birthday. Some shows do require tickets for infants under two years of age, however. Please confirm with the ticket office before purchasing.

For more information on operation times, please call 704.335.3100. We accept cash, MasterCard, VISA, American Express and Discover.