Ovens Auditorium - Accessibility Information

ADA Accommodations

Ticketing
Wheelchair accessible seating is available for our guests with disabilities. Tickets can be purchased online at Ticketmaster.com, over the phone by calling 800.745.3000 or in person at the box office or Ticketmaster outlet. Those wishing to purchase accessible seats are allowed to have up to three companions sitting with them (based on availability). Ovens Auditorium strongly encourages those needing to purchase tickets in accessible seating areas to do so as far in advance as possible. All accessible seating will be allocated on a first-come, first-served basis. Every effort will be made on the day of an event to accommodate those needing accessible seats but are holding a ticket for a conventional seat but all such exchanges are based on availability.

Seating

23 Designated wheelchair positions are available throughout the Orchestra level of the auditorium in the following locations:

ORCHESTRA CENTER: ROW A, ROW R
ORCHESTRA CENTER RIGHT: ROW A, ROW FF
ORCHESTRA CENTER LEFT: ROW A, ROW FF
ORCHESTRA RIGHT: ROW D, ROW K
ORCHESTRA LEFT: ROW C, ROW K, ROW N

Parking
Parking for guests with disabilities is available. Parking attendants will direct guests to accessible parking located on Arena Boulevard (on the east side of the building) and the main parking lot located at the rear of the building. Guests using these spaces must display proper state identification. Spaces are on a first-come, first-served basis.

Drop Off / Pick Up
Drivers may drop off or pick up passengers with a mobility issue at the Arena Blvd. entrance. Parking attendants will direct guests needing assistance to the respective areas of drop off and pick up.

Entrances / Elevators
The main entrance to Ovens Auditorium is located on the north side of the building, facing Independence Blvd. The elevator located in the main lobby provides access to the Starlight Lounge for additional restrooms and concession stands.  Please note, the Mezzanine and Balcony seating areas are not wheelchair accessible.

Concessions
Concession stands are located in the main lobby and Starlight Lounge. Upon request, food service hosts will read menus located at each concession stand. If you need additional assistance, contact the nearest usher.

Guest Services
The auditorium House Manager or Event Ticket Office will assist you with needs, such as emergency assistance, lost and found and event information.

Restrooms / Telephones / Water Fountains
Restrooms, public telephones equipped with volume control handsets, and water fountains are available for guests with disabilities on the main and lower concourse. A TTY telephone is available in the main lobby.

Assistive Listening Devices
The auditorium has an FM amplified listening system for guest convenience. System units are available at the coat-check room in the main lobby. To obtain an Assistive Listening Device, guests must present proper identification (state ID, etc.) at the guest service booth in the main lobby. These devices are free of charge.

Interpreters
Interpreters are available upon request. To provide qualified and appropriately prepared signers, we ask that requests are made at least three weeks prior to the performance. Every effort will be made to accommodate late requests, but the availability of a qualified interpreter cannot be guaranteed. Please call 704.372.3600 to request this service.

First Aid / Emergency Situations
Licensed First Aid Technicians/EMTs are on staff for all public events. If you need first aid assistance contact the nearest usher, security guard, or police officer. In the event of an emergency, please follow the directions of emergency personnel and staff.

Service Animals
Ovens Auditorium allows for the use of service animals by individuals with disabilities. “Service animal” is defined as a dog (or, subject to certain limitations, a miniature horse) that has been trained to do work or perform tasks for the benefit of an individual with a disability.  Comfort or emotional support animals are not considered service animals. The patron is responsible for the care and control of the animal. Service animals must be on a harness, leash or other tether. A ticket is not required for a service animal. If the service animal becomes unruly or is not properly housebroken, the handler may be asked to remove it from the premises and participate in the event without its use.